DWLC respects patient privacy and is committed to protecting personal and health information.

Information We Collect

DWLC may collect information including:

Name

Date of birth

Phone number

Email address

Billing address

Shipping address

Medical history

Medication history

Allergies

Pregnancy status where relevant

Treatment preferences

Lab information where applicable

Payment status and transaction information

Communications with DWLC

Website, form, and scheduling activity

How We Use Information

DWLC may use information to:

Evaluate eligibility for treatment

Provide medical services

Coordinate prescriptions

Process payments

Schedule appointments

Send treatment instructions

Coordinate pickup or shipping

Communicate follow-up reminders

Maintain medical records

Improve services

Comply with legal, regulatory, and professional obligations

HIPAA and Protected Health Information

DWLC handles protected health information according to applicable federal and Florida privacy requirements. Medical information may be used or disclosed for treatment, payment, healthcare operations, and as otherwise permitted or required by law.

Florida Medical Record Confidentiality

Medical records are confidential and are maintained according to applicable Florida law. DWLC maintains safeguards to protect patient information and documents disclosures when required.

Payment Processing

Payments may be processed through Stripe or other third-party processors. DWLC does not store full credit card numbers. Payment processors may collect and process payment data according to their own terms and privacy policies.

Text Messages, Calls, and Emails

By providing contact information, patients authorize DWLC to contact them by phone, voicemail, text message, or email regarding:

Evaluation status

Appointment reminders

Payment status

Treatment updates

Prescription or medication status

Pickup and shipping updates

Refill reminders

Program follow-up

Standard message and data rates may apply. Patients may request communication changes by contacting the clinic.

Sensitive Information in SMS and Email

DWLC attempts to limit sensitive medical details in routine SMS messages. Patients should avoid sending highly sensitive medical information by unsecured text or email unless directed through an approved secure platform.

Third-Party Service Providers

DWLC may share necessary information with third parties involved in patient care or clinic operations, including:

Licensed pharmacies

Laboratories

Payment processors

Shipping carriers

Form platforms

Scheduling platforms

Identity verification providers

Technology vendors

Legal or compliance professionals

Marketing and Analytics

DWLC may use website analytics, advertising pixels, cookies, and similar technologies to understand website activity and improve marketing. Patients may adjust browser settings or contact DWLC regarding marketing preferences.

Information Sharing

DWLC does not sell medical information. DWLC may disclose information when authorized by the patient, necessary for treatment/payment/operations, or required by law.

Patient Rights

Patients may request access to records, request corrections, ask questions about privacy practices, or update contact preferences by contacting DWLC.

Security

DWLC uses reasonable administrative, technical, and physical safeguards. No system can be guaranteed completely secure.

Contact

Questions about privacy may be directed to:

Doctors’ Weight Loss & Med Spa

727-412-8208

www.dwlcflorida.com

Effective Date: 6th May 2026